As a self-regulating body it is very important to CGA Ontario that its members and students act in a professional, ethical and competent manner at all times. If you feel that the service that you have received from a CGA Ontario member or an Ontario student in the CGA program of professional studies ("student") has been unprofessional, unethical or incompetent, following is the complaint procedure we’ve established.
The following pages provide information about how to proceed with a complaint against a CGA Ontario member or student. If you have questions at any time regarding the conduct of a CGA Ontario member or student, you are encouraged to attempt to resolve the matter initially with the individual or firm in question. Failing this, or in the alternative, we invite you to contact us at:
Certified General Accountants of Ontario
Attn. Professional Regulation Department
240 Eglinton Avenue East
Toronto ON M4P 1K8
416-322-6520 or 1-800-668-1454, ext. 8262